Delight in every bite, and every interaction

Craft unforgettable experiences with
AI-Powered Zence Unified CRM
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Every visit to your QSR or dining outlet is a brand moment. Whether it’s the speed of service at a food court or the warmth of a dine-in experience, brands win when they make each touchpoint count.

Zence empowers leading brands to deliver consistent, personalized, and loyalty-driven experiences by unifying feedback, marketing automation, and data into one powerful platform.

Create experiences that keep guests coming back—not just for the food, but for the feeling

The Zence Customer Experience Platter

Personalization

Send tailored offers via WhatsApp | RCS | SMS & Email— based on dining behavior

Customer Data Platform (CDP)

Know your guests – frequency, meals, and spend at a glance

Promotion Engine

Promote menus, happy hours, and seasonal delights with ease

Catchment Area Intelligence

Hyperlocal targeting with location-driven insights

Loyalty

BOGO treats, birthday perks & dine-in rewards—personalized for every guest Points | Coupons | Offers

Feedback & Ticketing

Act on real-time reviews and resolve issues before they escalate

Digital Receipt

Smart receipts with order history, preferences, & personalized touch Send via WhatsApp l SMS l Email

Insights & Sales Uplift

Track bestsellers, boost turnarounds, and fine-tune operations

Powering India’s top Brands with tailored CX Solutions

Data-backed loyalty & marketing that deepens
customer connections

Seamless loyalty, rewards, analytics, and
campaign orchestration

Zence-powered loyalty fueling customer retention & engagement

Transaction intelligence driving targeted, high-impact campaigns

End-to-end Zence CRM delivering unified,
guest experiences

Fueling loyalty with campaigns, insights, and data power

The Zence Difference

Brand's Challenges

  • Low repeat visits due to lack of
    personalized dining experiences
  • Missed feedback from diners
    impacting food & service quality
  • Inconsistent guest journey from
    dine-in to delivery & takeaway
  • Incomplete diner data limiting
    personalized offers
  • Slow complaint resolution damaging
    brand reputation
  • Disconnected or dull loyalty programs
    with low engagement
  • Lack of actionable data to improve
    menu or service
  • Manual billing systems with
    no guest insights

Zence Solution

  • Targeted campaigns to build loyalty and
    increase visit frequency
  • Real-time feedback loops help improve
    menu, ambiance & service
  • Omnichannel integration ensures seamless
    dine-in, takeaway & delivery experiences
  • Zence CDP creates a single, 360° guest view
    for smarter recommendations
  • Automated service bots & workflows speed
    up guest issue resolution
  • Customizable rewards & gamified loyalty
    drive repeat orders
  • Predictive insights empower smarter menu
    planning & service upgrades
  • Unlock rich post-visit engagement
    opportunities with e-Receipts

Special Occasions

Midweek Munchies

No-Cook Wednesday

Weekend Wins

BOGO

Happy Hours

Sip & Savor

Why Restaurants Choose Zence

Verticalized Solutions for
Dining Experiences

Purpose-built for F&B—deep POS integration, restaurant-specific workflows, and modules tailored to dine-in, delivery, and QSR formats

AI-Powered
Automation

Harnesses LLM-trained workflows to automate engagement—upselling, feedback follow-ups, and reservation confirmations

Scalable, Secure
& Insightful

Enterprise-grade security and real-time insights to fuel brand growth, smarter service and menu decisions

Seamless POS integration across platforms

What Our Clients Say

Hear from leading F&B brands that have transformed their guest experience with Zence

Amazing ticketing tool! It has completely transformed the way we handle customer complaints and support requests. Efficient, user-friendly, and a real game-changer for our business.

Shriniwas Kandlapalli

The Belgian Waffle Co.

Customers always want the best. To better understand their needs, we utilized Zence, a robust automation platform. It enabled us to gauge their pulse effectively and, as a result, enhance their overall experience.

Vikita Chaudhary

Mad Over Donuts

We started our journey with Zence five years ago. The team’s depth of knowledge is truly impressive and praiseworthy. They continuously innovate and prioritize cohesive loyalty, which greatly motivates and benefits the Burger King team in every aspect.

Manoj Gupta

Restaurant Brands Asia (Burger King)

See the Magic Unfold

How Zence Turns “Meh” Service into Chef’s Kiss Moments

Related Resources

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Power Up Your F&B Brand with CX Solutions that drive growth

Download our exclusive resource made for F&B brands – and discover how the World’s #1 B2C CRM helps:

  • Build repeat visits with personalized engagement
  • Gather real-time feedback to improve guest satisfaction
  • Turn casual diners into loyal regulars
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