Think about the last time a loyalty program genuinely surprised you. Not the card buried in your wallet with points you’ll never use. Not the “your rewards are expiring” email...
Read MoreTransform Conversations into Conversions
Boost sales and digitise your brand’s shopping experience with customized end-to-end solutions
1-0-1 Engagement
- Member enrolments to build, maintain and strengthen relationships for customer retention
- Connect directly with your customers via WhatsApp to keep them engaged with personalized conversation
- Share all active offers and discounts with customers to increase conversions
Digitize In-Person Buying Experience
- Provide real-time in-store experience to customers via Live Video Call
- Share splash screen videos and ad-like stories with product recommendations and offers
Customer Retention
- Connect, engage & support customers in real time and enhance your customer’s experience
- Drive customer level actions and make them feel heard by asking for feedback post purchase
- Turn Customers to Advocates by delivering personalised services and drive customer loyalty
Product Discovery Enhancement
- Show remaining quantities of products to create urgency and drive impulsive purchases
- Allow customers to ‘select to be notified’ when a product is out of stock, enhancing customer satisfaction
- Enable customers to wishlist the products they are interested in, facilitating future purchases and increasing engagement
Value-Addition for Optimum CX
- Users can easily check their past orders and reorder favorite items, streamlining the shopping experience
- Users can view bookings and offers
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12 Customer Retention Strategies for Retail Brands in 2026
Customer retention strategies have become one of the biggest competitive advantages for Retail Brands in 2026. Acquiring a new customer costs 5 to 7 times more than keeping an existing...
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From Siloed Systems to Seamless Experiences: The Rise of Unified CX Platforms
It’s 9:47 AM on a Tuesday. Priya has five browser tabs open. One is the email tool, still buffering. Another is the helpdesk, where a customer is asking politely, for...
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What is a Customer Data Platform (CDP) Complete Guide
What is a Customer Data Platform? Here’s a scenario most marketers know painfully well: a customer browses a jacket on your website, buys it in-store two days later, and then...
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Marketing Automation for Retail: What it actually does (and what it doesn’t)
There’s a scene that plays out in retail marketing teams across India — and honestly, across the world at least once every quarter. Three days before a big sale. Someone’s...
Read MoreFAQs
Still have some concerns? We’ve got you covered! Dive in!
Zence Chat & Buy helps retailers by increasing sales via WhatsApp and a digital commerce bot. The solution helps brands engage customers through real-time conversations, facilitating product discovery, transactions, and customer support.
Chat & Buy enhances customer engagement, streamlines the buying process, offers personalized recommendations, and increases sales by providing a seamless shopping experience via WhatsApp and other messaging platforms.
Zence utilizes AI-powered digital commerce bots integrated with WhatsApp, leveraging natural language processing (NLP) and e-commerce integrations to automate and personalize customer interactions
By offering immediate responses, personalized product suggestions, and efficient order processing, Chat & Buy ensures a smooth customer journey, leading to higher satisfaction and repeat purchases.
Zence provides customizable solutions tailored to integrate with existing CRM and e-commerce systems, enabling businesses to deploy and manage Chat & Buy capabilities effectively.
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- Live walkthrough of Zence key Features
- Industry-specific use-cases
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- Expert guidance and recommendations tailored to your objectives