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From spas and salons to wellness counters to skin clinics & more—Zence empowers brands to personalize every interaction. With intelligent workflows, loyalty triggers, and unified guest profiles, Zence enables brands to turn routine visits into repeat relationships that grow stronger over time

Zence Essentials for Service Excellence

Loyalty & Retention

Reward visits with packages, perks, and referral benefits

Real-Time Feedback

Capture feedback with auto escalations and instant alerts

Campaign Automation

Trigger offers and seasonal promos that drive bookings

Performance Insights

Monitor repeat rate, cancellations, and conversion trends

Smart Scheduling

Automate confirmations, reminders, and rebook nudges

Unified Client Profiles

Track service history, staff preferences, and spend patterns

Digital Touchpoints

Share receipts, review prompts, and next-visit links

Retention Journeys

Automated follow-ups, and timely offers to keep clients coming back

Trusted by leading brands

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The Zence Difference

Brand's Challenges

  • High no-shows & missed slots
  • Low repeat visits despite good service
  • No visibility into client preferences
  • Inconsistent or manual feedback capture
  • Lack of staff performance insights
  • Weak loyalty program adoption
  • Disconnected or manual billing
  • No data to guide service upgrades

Zence Solution

  • Automated reminders and confirmations to
    reduce drop-offs
  • Loyalty journeys and re-engagement
    campaigns boost retention
  • 360° profiles track services, staff choices &
    spend history
  • Real-time forms and auto-escalations
    improve quality
  • Outlet dashboards track efficiency
    & satisfaction
  • Gamified rewards and membership tiers
    drive participation
  • Digital receipts with feedback &
    rebooking links
  • Predictive analytics suggest add-ons
    and improvements

Why service brands choose Zence

Verticalised
CRM

Tailored for appointments, queues & workflows across spas, salons & clinics

AI-Powered
Automation

Automates follow-ups, rebooking, feedback, and offers using LLMs

Scalable, Secure
& Insightful

Enterprise-grade security with real-time insights for personalisation & growth

Use cases we power

Increase Visit Frequency
& Basket Size

Encourage frequent visits and upsells by offering personalized add-ons, upgrades, or treatment combos

A salon chain improved visit frequency by 18% through targeted cross-sell offers

Launch New Services
with Impact

Promote new rituals, treatments or packages using customer insights to drive targeted rollouts

A wellness brand achieved 24x ROI by launching a new premium service to high-intent guests

Maximize Loyalty
Program ROI

Convert passive members into loyalists with personalised rewards, point boosters, and tier-based campaigns

One brand saw a 50% uplift in member spending through birthday & milestone-based triggers

FAQs

Still have some concerns? We’ve got you covered! Dive in!

Zence CRM is a unified customer relationship platform designed for salons, spas, and wellness clinics. It helps manage appointments, automate engagement, and improve customer retention through loyalty programs and smart insights.

Yes, Zence CRM reduces no-shows by sending automated appointment confirmations, reminders, and rebooking nudges via WhatsApp, SMS, and email.

Zence boosts loyalty with referral rewards, personalized offers, tier-based programs, and automated birthday or anniversary perks that encourage repeat visits. 

Absolutely. Zence enables real-time feedback capture at service touchpoints, with auto-escalation workflows to resolve concerns quickly and improve guest satisfaction.

Yes, Zence is built for scale. It offers centralized customer profiles and consistent automation across all outlets, making it ideal for both single-location and multi-outlet wellness brands. 

Ready to transform your service retail experience?

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