Today’s customer expects more — not just across touchpoints, but through them. Zence connects your entire retail ecosystem — loyalty, marketing, service, feedback, and data — into one seamless CX platform. Whether it’s an online browse, an in-store visit, or a WhatsApp chat, we power consistent, intelligent journeys that convert walk-ins into loyalists and data into action. One platform. Every customer moment. Connected.
Lead Management Capture, qualify & convert walk-ins and digital leads into loyal shoppers
Capture, qualify & convert walk-ins and digital leads into loyal shoppers
Track purchase history, channel preferences & engagement — all in one unified profile
AI-powered bot for 24x7 query resolution, product discovery, and assisted shopping
Tiered programs, point-based rewards, and referral benefits — customized for your retail brand
Collect feedback, resolve issues & close service loops — before the shopper walks out
Enable catalogs, conversations & commerce on the go — convenient for both stores & customers
Eco-friendly receipts with links to reviews, offers & reorders — sent via WhatsApp | SMS | Email
Leads | Loyalty
Understand preferences, personalize experiences, and convert leads into loyalists
Loyalty | Campaign | Analytics
Unlock deeper engagement through rewards, personalization, and seamless journeys
Analytics | Campaigns | VoC | Loyalty
Use analytics to predict churn and trigger timely win-back and loyalty actions
Campaign | Loyalty
Drive first transactions and re-engage dormant users using targeted campaigns
Campaign | Analytics | Loyalty | VoC
Turn feedback and interactions into meaningful, omnichannel conversations
Zence is built to support the complete retail value chain — from checkout counters to customer care, from
inventory management to omnichannel engagement.
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