events

Discover how Zence is shaping the future of Customer Experience
at leading industry platforms

National Retail Federation (NRF)

  • Marina Bay Sands Singapore
  • 3rd - 5th June, 2025
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Zence showcased the future of retail at NRF 2025 in Singapore. From reimagining customer journeys to unveiling our all-in-one CRM platform, we sparked conversations, built new connections, and explored how brands can transform CX in the heart of the Lion City.

Phygital Retail Conference (PRC)

  • Jio World Convention Center, Mumbai
  • 7th - 8th May, 2025
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At India’s largest retail intelligence event, Zence highlighted how its B2C CRM empowers brands to unlock connected customer experiences. We engaged with retail leaders to explore strategies for omnichannel growth, loyalty, and customer-centric innovation in an evolving digital-first market.

Customer Lifecycle Management for B2C Companies

  • Kuala Lumpur Malaysia
  • 12th May, 2023
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Zence marked its global presence with a mega event in Malaysia, in collaboration with Microsoft. Co-founder Tejas Kadakia shared expert insights on ‘Customer Lifecycle Management for B2C Brands’, emphasizing CRM’s role in driving scalable and personalized engagement.

Indian Retail Congress Leadership Summit (IReC)

  • Sheraton Grand Bangalore
  • 24th - 25th May, 2022
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Zence partnered with Franchise India at IReC 2022 to engage with top retail leaders and visionaries. The summit explored the transformation of Indian retail and e-commerce, with impactful discussions around digital adoption, customer journeys, and business growth strategies.

Retail Technology Conclave (ReTechCon)

  • JW Marriott Mumbai
  • 6th - 7th Sep, 2022
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Zence participated as the CRM & Loyalty Partner at the Retail Technology Conclave 2022 by RAI. The event spotlighted the role of technology in enhancing retail CX and encouraged brands to create moments of delight through innovation and smarter engagement.

Chennai Retail Summit (CRS)

  • ITC Grand Chola Chennai
  • 17th Aug, 2022
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Zence participated in CRS 2022 with RAI, focused on the theme ‘Family Business’. The event facilitated meaningful discussions on legacy building, innovation, and long-term growth, offering a unique platform for retail leaders and family-owned businesses to connect and learn.

Chennai Retail Summit (CRS)

  • ITC Grand Chola Chennai
  • 18th Nov, 2021
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At CRS 2021, hosted by RAI, Zence joined conversations under the theme ‘Retailing in 2022: Survive, Sustain & Succeed’. The summit offered a platform for retailers to navigate uncertainty, align strategies, and drive growth in a post-pandemic retail world.

Kolkata Retail Summit (KRS)

  • The Park Hotel Kolkata
  • 3rd Dec, 2021
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Zence partnered with RAI at KRS 2021, themed ‘Retailing in the New Era: Roadmap to Growth’. The event brought together industry experts and tech enablers to explore the future of retail, from digital transformation to building growth-driven collaborations.