Recognized as the Best Tech for Retail at IDEA Awards 2025 by Entrepreneur India!
Omnichannel CRM for Modern Retail
Fuel growth with Zence—an AI-powered CRM stack for
seamless and connected customer journeys
Trusted by Leading Retail Brands
Struggling to deliver
Connected CX using disconnected tools?
Zence eliminates silos by bringing every interaction, workflow, and insight into a
single, connected CRM platform-so nothing falls through the cracks
Here's what Zence helps you overcome
Fragmented
customer data
customer data
Ineffective or generic marketing campaigns
Delayed support resolution
Lack of Single View of Customer
Challenges in Loyalty Tracking
One Platform. Four Powerful Modules
Zence unifies four AI-powered modules to capture leads, support customers, analyze data, reward loyalty, and
recover sales—delivering intelligent, personalized experiences across the customer journey
Streamline every touchpoint with AI-powered automation and personalization to turn engagement into growth
Lead Management
Capture and track leads from WhatsApp, calls, and more, centrally managed from awareness to conversion
Marketing Automation
Build real-time, behavior-based journeys and trigger personalized campaigns across channels
Loyalty Management
Run tier-based or points programs with personalized rewards camified offers and built-in retention trackina
Reports & Dashboards
Get real-time insights to track ROl, understand customer behavior. and measure campaign performance
Empower your team with Zence Service to streamline support, resolve issues, and boost CSAT
Ticket Management
Auto-route queries, set SLAs, and resolve issues across channels-right from one centralized dashboard
Feedback Management
Launch real-time NPS, CSAT, and CES surveys; analyze sentiment; escalate issues or rewards automatically
Service Bot
24/7 support on WhatsApp, chat, and email— instantly answering FAQs and escalating when needed
Digital Receipt
Eco-friendly, branded receipts that drive engagement and support post-purchase communication
Zence 360 pulls all your data into one place – giving you the full picture of every customer
Customer Data Platform (CDP)
Unify data from e-comm, POS, apps, and campaigns into real-time customer profiles
Segmentation
Create smart segments using RFM, behavior, and engagement for targeted compaigns or loyalty tiers.
Personalization
Deliver real-time recommendations, offers, and messages based on preferences and purchase historu
Recover sales and simplify checkout with Zence Commerce—powered by cart recovery, WhatsApp, and AI chatbots
Abandoned Cart Recovery
Re-engage cart abandoners in real time with personalized emails, WhatsApp, or push notifications to boost conversions
Chat & Buy
Let customers browse, chat, and purchase-all in one seamless conversation powered by botsor live agents
Why do leading Retail Brands choose Zence?
Zence isn’t just about tools, it’s about helping brands deliver better customer experiences, faster growth, and smarter decisions.
Here’s how Zence CRM suite transforms Retail businesses.
Deliver Connected CX
Personalize every interaction, from discovery to repeat purchase
Boost Efficiency
Automate tasks and unify tools so your team work faster
Adapt with Agility
Respond to market shifts with flexible tools and real-time data
Make Smarter Decisions
Act on real-time insights from a unified Zence dashboard
Maximize ROI
Turn every touchnoint into a revenue opportunity
Reduce Churn
Spot at-risk customers early and re-engage with timely actions
Seamless Integration, Zero Disruption
From onboarding to training, Zence ensures a smooth rollout, fast adoption, and
real results-every step of the way
Here's how Zence brings your Retail ecosystem together
Plug into your existing tools
POS, ERP, e-commerce platforms, and more
Connect every customer touchpoint
under one CRM stack
Grow smarter
with unified insights, automation, and loyalty
Who is Zence built for?
Built for Enterprise Retail, Zence empowers brands across D2C, travel, hospitality, healthcare, F&B and more to deliver
connected customer experiences with agile, CX-first tools
Retail
From fashion to supermarkets, built for loyalty and customer engagement
F&B
Restaurants, QSRs, cafés, and hotels seeking personalized guest experiences and feedback
Travel & Hospitality
Built for airlines, cinemas, parks, and ticketing platforms to boost loyalty and repeat visits
Malls & Airports
Large venues managing multibrand engagement & centralised customer insights
Service Retail
Salons, spas, and clinics building stronger customer connections & service journeys
The zence Impact
Stories from our clients
We started our journey with Zence five years ago. The team’s depth of knowledge is truly impressive and praiseworthy. They continuously innovate and prioritize cohesive loyalty, which greatly motivates and benefits the Burger King team in every aspect.
Manoj Gupta AVP- IT Restaurant Brands Asia (Burger King)
Customers always want the best. To better understand their needs, we utilized Zence, a robust automation platform. It enabled us to gauge their pulse effectively and, as a result, enhance their overall experience.
Vikita Chaudhary
Head - Marketing & Communications
Mad Over Donuts
Over the past ten years, our collaboration with Easyrewardz has been pivotal in driving innovation and addressing customer issues. As one of their initial clients, we’ve benefited from their proactive approach and dedication to meeting specific customer needs.
Ranjan Sharma
CIO & Head of Supply Chain
Bestseller
AMAZING TICKETING TOOL! Integrating this exceptional ticket solution has revolutionized our approach to managing customer complaints and support requests. It’s incredibly efficient, user-friendly, and a true game-changer for our business.
Shriniwas Kandlapalli
The Belgian Waffle Co.
FAQs
Still have some concerns? We’ve got you covered! Dive in!
Zence helps automate engagement, centralize customer data, improve support, and increase loyalty
all from one platform
Yes, Zence CRM reduces no-shows by sending automated appointment confirmations, reminders, and rebooking nudges via WhatsApp, SMS, and email.
Zence boosts loyalty with referral rewards, personalized offers, tier-based programs, and automated birthday or anniversary perks that encourage repeat visits.
Absolutely. Zence enables real-time feedback capture at service touchpoints, with auto-escalation workflows to resolve concerns quickly and improve guest satisfaction.
Yes, Zence is built for scale. It offers centralized customer profiles and consistent automation across all outlets, making it ideal for both single-location and multi-outlet wellness brands.
Yes, Zence is built for scale. It offers centralized customer profiles and consistent automation across all outlets, making it ideal for both single-location and multi-outlet wellness brands.