Feature Buzz

Inside the Zence Lab — Where CX is Engineered to Evolve

Brew AI journeys, test live feedback, and distill insights — all purpose-built to craft the ideal CX formula

Feature in focus

Omnichannel Service Bot

Delivers real-time, AI-powered support across web, app, and WhatsApp. With multilingual assistance, CRM integration, order tracking, and smooth handoff to agents, it ensures personalized, seamless conversations at every touchpoint

Feature Buzzboard

Watch Zence CRM in action—bite-sized videos on AI-led engagement, seamless service, and faster growth for customer-first brands

AI-Powered Push Notifications

Deliver timely nudges across web, app & SMS—reach the right customer, at the right time

Omnichannel Review Management

The only solution enabling seamless reviews across online and offline experiences

Net Promoter Score

Capture Net Promoter Scores and auto-trigger follow-ups to recover unhappy customers instantly

Omnichannel Service Bot

Deliver consistent, contextual support ensures seamless conversations at every touchpoint with Zence Service Bot

Reports & Dashboard

Transform data into decisive action.
Zence intelligent reports and dashboards turn complex metrics into crystal-clear insights, empowering brands to make data-driven decisions and boost
business performance

Unified Customer Data Platform (CDP)

Break down data silos and unlock a Single View of Customer with Zence CDP—enabling hyper-personalized journeys that boost retention and lifetime value
across every channel

Meme Chronicles

From feedback fails to loyalty wins—our memes turn everyday retail realities into scroll-worthy moments of truth

Ready to transform your Brand’s CX Strategy?

Book a demo and explore how each feature fits your business