Recognized as the Best Tech for Retail at IDEA Awards 2025 by Entrepreneur India!
Feature Buzz
Inside the Zence Lab — Where CX is Engineered to Evolve
Brew AI journeys, test live feedback, and distill insights — all purpose-built to craft the ideal CX formula
Feature in focus
Omnichannel Service Bot
Delivers real-time, AI-powered support across web, app, and WhatsApp. With multilingual assistance, CRM integration, order tracking, and smooth handoff to agents, it ensures personalized, seamless conversations at every touchpoint
Feature Buzzboard
Watch Zence CRM in action—bite-sized videos on AI-led engagement, seamless service, and faster growth for customer-first brands
AI-Powered Push Notifications
Deliver timely nudges across web, app & SMS—reach the right customer, at the right time
Omnichannel Review Management
The only solution enabling seamless reviews across online and offline experiences
Net Promoter Score
Capture Net Promoter Scores and auto-trigger follow-ups to recover unhappy customers instantly
Omnichannel Service Bot
Deliver consistent, contextual support ensures seamless conversations at every touchpoint with Zence Service Bot
Reports & Dashboards
Transform data into decisive action.
Zence intelligent reports and dashboards turn complex metrics into crystal-clear insights, empowering brands to make data-driven decisions and boost
business performance
Unified Customer Data Platform (CDP)
Break down data silos and unlock a Single View of Customer with Zence CDP—enabling hyper-personalized journeys that boost retention and lifetime value
across every channel
Meme Chronicles
From feedback fails to loyalty wins—our memes turn everyday retail realities into scroll-worthy moments of truth
Ready to transform your Brand’s CX Strategy?
Book a demo and explore how each feature fits your business