From first click to forever loyalty

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Direct-to-consumer brands thrive on relationships. But scaling those relationships needs more than just ads and discounts. Zence helps brands unify data, automate engagement, and deliver personalized experiences across every touchpoint—from first visit to forever fan.

Why D2C brands trust Zence

Unified view across web, WhatsApp, email, SMS & social

Drag-and-drop journey builder—zero code, full control

Real-time analytics with campaign ROI and churn signals

Plug-and-play with Shopify, WooCommerce, Meta & more

Built-in loyalty, feedback, ticketing, and automation in one stack

Use cases we power

Reactivate 3+ month
inactive shoppers

Run personalized WhatsApp & email campaigns based on last order date

Recover
dropped carts

Auto-remind users with tailored offers, reviews & urgency triggers

Launch new products
to loyalists

Target high-value customers with early access drops

Drive repeat from
first-time buyers

Trigger post-purchase journeys with tips, upsells & bundles

Reward
loyal customers

Set up tier-based loyalty with surprise gifts & referrals

Convert ad leads
into buyers

Auto-onboard and nurture leads with personalized journeys

The Zence Difference

Brand's Challenges

  • High acquisition cost with low retention
  • Low first-time conversions
  • Generic campaigns that don’t perform
  • Poor repeat rates
  • Fragmented data across tools
  • No visibility into what’s working

Zence Solution

  • Win-back journeys for
    dormant & at-risk users
  • Cart nudges, welcome offers,
    and product-led triggers
  • Real-time segmentation by behavior,
    value, and stage
  • Loyalty programs, replenishment
    reminders & milestones
  • Unified customer view with
    multichannel sync
  • Real-time dashboards, CLTV,
    churn predictors & ROI

FAQs

Still have some concerns? We’ve got you covered! Dive in!

Because you’re not just fulfilling orders—you’re building lasting relationships. A CRM helps you understand your customers better, communicate more effectively, and grow loyalty over time.

Zence enables you to stay connected with your customers even after they’ve made a purchase. From personalised follow-ups to loyalty rewards and automated re-engagement, you can drive repeat purchases with ease.

Yes. Zence lets you tailor messages, offers, and journeys based on individual customer behavior, preferences, and history—so each interaction feels relevant and timely.

Absolutely. Whether your customers engage through your website, WhatsApp, email, or social media, Zence ensures every touchpoint is connected and consistent.

Yes, Zence is designed to be intuitive and user-friendly. With ready-to-use templates, guided workflows, and built-in integrations, your team can get started without any technical complications.

Let’s build your customer-led growth engine

Stop chasing one-time orders. Start building relationships that stick
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