From First Click to Forever Loyalty

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Start building bonds that go beyond the cart
Zence helps D2C brands move past discounts and drive real relationships—personalized, automated, and built to scale

The Zence Customer Experience Suite – D2C

Turn Browsers into Buyers—On Repeat

Lead Capture

Convert visitors into leads across every digital touchpoint

Analytics & Insights

Decode behavior, track funnels, and optimize conversion paths

Marketing Automation

Trigger personalized email, SMS, and WhatsApp campaigns at scale

Ticketing & Feedback

Automate FAQs, store queries & log staff issues or feedback instantly

Unified CDP

Unify customer data from every touchpoint to create a 360° profile

Segmentation & Targeting

Identify audiences based on intent, value, and engagement

WhatsApp Commerce

Enable real-time discovery, engagement, & purchases in chat

Loyalty & Retention

Reward loyal users with points, boost referrals, drive repeat buys

Why D2C Brands Trust Zence

Unified view across web, WhatsApp, email, SMS & social

Drag-and-drop journey builder—zero code, full control

Real-time analytics with campaign ROI and churn signals

Plug-and-play with Shopify, WooCommerce, Meta & more

Built-in loyalty, feedback, ticketing, and automation in one stack

Use Cases we Power

Reactivate 3+ month
inactive shoppers

Run personalized WhatsApp & email campaigns based on last order date

Recover
dropped carts

Auto-remind users with tailored offers, reviews & urgency triggers

Launch new products
to loyalists

Target high-value customers with
early access drops

Drive repeat from
first-time buyers

Trigger post-purchase journeys with tips, upsells & bundles

Reward
loyal customers

Set up tier-based loyalty with
surprise gifts & referrals

Convert browsers
to buyers

Auto-onboard and nurture leads with personalized journeys

The Zence Difference

Brand's Challenges

  • High acquisition cost with low retention
  • Low first-time conversions
  • Generic campaigns that don’t perform
  • Poor repeat rates
  • Fragmented data across tools
  • No visibility into what’s working

Zence Solutions

  • Win-back journeys for
    dormant & at-risk users
  • Cart nudges, welcome offers,
    and product-led triggers
  • Real-time segmentation by behavior,
    value, and stage
  • Loyalty programs, replenishment
    reminders & milestones
  • Unified customer view with
    multichannel sync
  • Real-time dashboards, CLTV,
    churn predictors & ROI

FAQs

Still have some concerns? We’ve got you covered! Dive in!

Because you’re not just fulfilling orders—you’re building lasting relationships. A CRM helps you understand your customers better, communicate more effectively, and grow loyalty over time.

Zence enables you to stay connected with your customers even after they’ve made a purchase. From personalised follow-ups to loyalty rewards and automated re-engagement, you can drive repeat purchases with ease.

Yes. Zence lets you tailor messages, offers, and journeys based on individual customer behavior, preferences, and history—so each interaction feels relevant and timely.

Absolutely. Whether your customers engage through your website, WhatsApp, email, or social media, Zence ensures every touchpoint is connected and consistent.

Yes, Zence is designed to be intuitive and user-friendly. With ready-to-use templates, guided workflows, and built-in integrations, your team can get started without any technical complications.

Let’s Build Your Customer-Led Growth Engine

Stop chasing one-time orders. Start building relationships that stick
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