Transform Every Visit into a
High-impact Guest Experience

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Welcome to a Smarter Way to Engage Travelers & Shoppers

Airports and malls see diverse, fast-moving footfall — business travelers, vacationers, luxury buyers, and everyday shoppers. With Zence CRM, turn fragmented visits into moments of impact.

Built for the heterogeneous nature of travel retail, Zence helps brands connect deeply by recognizing unique individual preferences, offering loyalty tiers, personalized communication, and even lounge access as rewards — driving repeat visits and emotional brand stickiness.

Powering top Brands with tailored CX Solutions

The Zence Difference

Brand's Challenges

  • Disjointed data across retail outlets,
    lounges, and service zones
  • Lack of structured loyalty or
    reward programs
  • No way to differentiate high-value or
    repeat guests
  • Scattered feedback and
    service issues
  • Lack of campaign intelligence
    across channels
  • Limited cross-brand engagement
    across stores and services
  • Low conversion of retail visits into
    loyalty members

Zence Solutions

  • Unified CDP for a single view of customer
    relationship ownership
  • Gamified loyalty tiers, milestone-based perks like lounge access, parking/shopping vouchers
  • Real-time identification and unique
    need-matching     with segmentation
  • Centralized feedback + service ticketing
    with quick TAT
  • Omnichannel marketing with real-time
    ROI tracking
  • Cross-store journeys built around
    CX insights
  • Instant onboarding with
    digital loyalty journeys

Swipe, sip, stroll

Shop before you fly

Duty-Free Delights

Aisle

Lounge Luxury

Food Court

High Flyer Perks

The Zence Edge

Tailored for Complex
Guest Journeys

Built for high-footfall, multi-tenant environments with customizable workflows across zones and verticals

AI-Powered
Automation

From feedback analysis to campaign triggers—Zence learns and acts faster with built-in AI

Scalable
& Secure

Enterprise-grade platform that adapts to infrastructure growth and meets industry standards

FAQs

Still have some concerns? We’ve got you covered! Dive in!

Zence is a Unified Customer Experience Platform that helps malls and airports deliver connected experiences across retail, food courts, lounges, and entertainment zones. It streamlines loyalty, feedback, and marketing in one powerful engine.

Zence uses catchment-based targeting and omnichannel engagement tools—like SMS, WhatsApp, and email—to attract visitors, run hyperlocal campaigns, and boost in-mall discovery and dwell time.

Yes. Zence is built for omnichannel for commerce, unifying offline behavior (store visits, in-mall purchases) with digital interactions (feedback, campaigns, loyalty redemption) for a seamless guest journey.

By creating a 360° customer profile through integrated CDP+CRM, Zence lets you send personalized offers, post-visit nudges, and zone-specific deals based on each visitor’s preferences and behavior.

Definitely. Zence makes loyalty effortless with QR signups, gamified rewards, tiered perks, and automated follow-ups—designed to keep guests coming back to shop, dine, and explore. 

Ready to Power Your Retail & Infrastructure Experience?

Join malls & airports reimagining guest engagement with Zence
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