Welcome to a Smarter Way to Engage Travelers & Shoppers
Airports and malls see diverse, fast-moving footfall — business travelers, vacationers, luxury buyers, and everyday shoppers. With Zence CRM, turn fragmented visits into moments of impact.
Built for the heterogeneous nature of travel retail, Zence helps brands connect deeply by recognizing unique individual preferences, offering loyalty tiers, personalized communication, and even lounge access as rewards — driving repeat visits and emotional brand stickiness.
Powering top Brands with tailored CX Solutions



The Zence Difference

Brand's Challenges
-
Disjointed data across retail outlets,
lounges, and service zones -
Lack of structured loyalty or
reward programs -
No way to differentiate high-value or
repeat guests -
Scattered feedback and
service issues -
Lack of campaign intelligence
across channels -
Limited cross-brand engagement
across stores and services -
Low conversion of retail visits into
loyalty members
Zence Solutions
-
Unified CDP for a single view of customer
relationship ownership - Gamified loyalty tiers, milestone-based perks like lounge access, parking/shopping vouchers
-
Real-time identification and unique
need-matching with segmentation -
Centralized feedback + service ticketing
with quick TAT -
Omnichannel marketing with real-time
ROI tracking -
Cross-store journeys built around
CX insights -
Instant onboarding with
digital loyalty journeys
Swipe, sip, stroll
Shop before you fly
Duty-Free Delights
Aisle
Lounge Luxury
Food Court
High Flyer Perks
The Zence Edge

Tailored for Complex
Guest Journeys
Built for high-footfall, multi-tenant environments with customizable workflows across zones and verticals

AI-Powered
Automation
From feedback analysis to campaign triggers—Zence learns and acts faster with built-in AI

Scalable
& Secure
Enterprise-grade platform that adapts to infrastructure growth and meets industry standards
FAQs
Zence is a Unified Customer Experience Platform that helps malls and airports deliver connected experiences across retail, food courts, lounges, and entertainment zones. It streamlines loyalty, feedback, and marketing in one powerful engine.
Zence uses catchment-based targeting and omnichannel engagement tools—like SMS, WhatsApp, and email—to attract visitors, run hyperlocal campaigns, and boost in-mall discovery and dwell time.
Yes. Zence is built for omnichannel for commerce, unifying offline behavior (store visits, in-mall purchases) with digital interactions (feedback, campaigns, loyalty redemption) for a seamless guest journey.
By creating a 360° customer profile through integrated CDP+CRM, Zence lets you send personalized offers, post-visit nudges, and zone-specific deals based on each visitor’s preferences and behavior.
Definitely. Zence makes loyalty effortless with QR signups, gamified rewards, tiered perks, and automated follow-ups—designed to keep guests coming back to shop, dine, and explore.