
From spas and salons to wellness counters to skin clinics & more—Zence empowers brands to personalize every interaction. With intelligent workflows, loyalty triggers, and unified guest profiles, Zence enables brands to turn routine visits into repeat relationships that grow stronger over time
Zence Essentials for Service Excellence

Loyalty & Retention
Reward visits with packages, perks, and referral benefits

Real-Time Feedback
Capture feedback with auto escalations and instant alerts

Campaign Automation
Trigger offers and seasonal promos that drive bookings

Performance Insights
Monitor repeat rate, cancellations, and conversion trends

Smart Scheduling
Automate confirmations, reminders, and rebook nudges

Unified Client Profiles
Track service history, staff preferences, and spend patterns

Digital Touchpoints
Share receipts, review prompts, and next-visit links

Retention Journeys
Automated follow-ups, and timely offers to keep clients coming back
Trusted by leading brands






The Zence Difference
Brand's Challenges
- High no-shows & missed slots
- Low repeat visits despite good service
- No visibility into client preferences
- Inconsistent or manual feedback capture
- Lack of staff performance insights
- Weak loyalty program adoption
- Disconnected or manual billing
- No data to guide service upgrades
Zence Solutions
-
Automated reminders and confirmations to
reduce drop-offs -
Loyalty journeys and re-engagement
campaigns boost retention -
360° profiles track services, staff choices &
spend history -
Real-time forms and auto-escalations
improve quality -
Outlet dashboards track efficiency
& satisfaction -
Gamified rewards and membership tiers
drive participation -
Digital receipts with feedback &
rebooking links -
Predictive analytics suggest add-ons
and improvements
Why Service Brands choose Zence

Verticalized
CRM
Tailored for appointments, queues & workflows across spas, salons & clinics

AI-Powered
Automation
Automates follow-ups, rebooking, feedback, and offers using LLMs

Scalable, Secure
& Insightful
Enterprise-grade security with real-time insights for personalisation & growth
Use Cases we Power
Increase Salon Visits & Average Bill Value
Encourage frequent appointments and higher spends by offering personalized add-ons, service upgrades, or beauty treatment combos
Drive Loyalty with Wellness Packages & Memberships
Boost repeat visits with personalized offers on sessions, packages & tiered memberships.
Automate engagement & track loyalty benefits
Boost Repeat Visits with Automated Follow-ups
Send timely nudges for missed appointments, routine checkups or consultation recalls. Build long-term relationships
FAQs
Zence CRM is a unified customer relationship platform designed for salons, spas, and wellness clinics. It helps manage appointments, automate engagement, and improve customer retention through loyalty programs and smart insights.
Yes, Zence CRM reduces no-shows by sending automated appointment confirmations, reminders, and rebooking nudges via WhatsApp, SMS, and email.
Zence boosts loyalty with referral rewards, personalized offers, tier-based programs, and automated birthday or anniversary perks that encourage repeat visits.
Absolutely. Zence enables real-time feedback capture at service touchpoints, with auto-escalation workflows to resolve concerns quickly and improve guest satisfaction.
Yes, Zence is built for scale. It offers centralized customer profiles and consistent automation across all outlets, making it ideal for both single-location and multi-outlet wellness brands.