From Bookings to Loyalty
Power the entire Guest Journey

Get a demo

Where Experience begins before the journey
In an age where travelers expect relevance, not just transactions, Zence enables travel & hospitality brands to build meaningful journeys—automated, omnichannel, and always human

Unlocking Connected CX for the iconic brands

Layer 66
Layer 72
Layer 68
Layer 71

Zence at every turn of the Guest Journey

Common Industry Challenges and how Zence solves them

Brand's Challenges

  • Disconnected traveler data across channels
  • Generic messaging, low engagement
  • No timely communications during journey
  • Outdated, rigid loyalty programs
  • Delayed insights, manual
    performance tracking
  • Low retention, weak post-trip engagement

Zence Solutions

  • 360° traveler profile—no silos, full view
  • Smart segmentation by type, behavior, value
  • Auto triggers via email/SMS/WhatsApp
  • Scalable, dynamic loyalty—tiers,
    points, partners
  • Real-time dashboards for key travel metrics
  • Personalized re-engagement based on
    past behavior

Use Cases we Power

Hospitality Chains

Harness guest data, send pre‑stay reminders, upsell in‑stay, and collect post‑stay feedback

Airlines

Automate boarding pass reminders, seat upgrade offers, and loyalty outreach based on class & frequency

OTAs

Push cart recovery nudges, share post‑booking tips, and run lifecycle reactivation campaigns

Why Leading Experience Brands choose Zence

Automate key moments: pre-trip reminders, in-trip nudges, feedback asks—all on autopilot

See every customer clearly: one unified profile across web, app, email, and WhatsApp

Engage at the right moment: trigger smart campaigns based on traveler actions

Gain clarity at scale: real-time analytics so you can double down on what works

Fuel retention: design rewards, tiers, and partnerships that keep travelers coming back

FAQs

Still have some concerns? We’ve got you covered! Dive in!

Zence CRM is an AI-powered, unified customer experience platform designed specifically for the travel and hospitality industry. It offers features like lead management, loyalty programs, service ticketing, feedback collection, and digital receipts to help brands deliver personalized travel experiences and turn leads into loyal, repeat travellers.

With Zence Service, travel brands get an intelligent ticketing system that supports email, phone, and social media interactions. It includes AI-powered support bots and a 360° customer dashboard, enabling seamless query resolution, faster response times, and real-time reporting.

Yes — Zence Feedback Management captures real-time feedback across multiple channels (surveys, reviews, polls) and funnels negative responses into automatic support tickets with customizable escalation paths, helping travel brands proactively resolve issues.

Zence Digital Receipt feature transforms paper receipts into smart, eco-friendly engagement tools. These receipts can be customized, personalized with customer data, include CTAs, and link back to CRM, helping brands maintain engagement and gather insights after every booking or transaction.

Leveraging its built-in Customer Data Platform (CDP), Zence unifies customer data from various sources to power hyper-personalized campaigns and interactions. Its AI engine analyzes behavior and preferences to deliver tailored recommendations, automated nudges, and loyalty offers throughout the traveller’s journey.

Ready to Stop Guessing and Start Growing?

Let’s build journeys that convert—every time
Book A Demo