Deliver connected journeys that drive retention and build brand affinity

Get a demo

Where Experience begins before the journey
In an age where travelers expect relevance, not just transactions, Zence enables travel & hospitality brands to build meaningful journeys—automated, omnichannel, and always human

Unlocking Connected CX for the iconic brands

Layer 66
Layer 72
Layer 68
Layer 71

Zence across the booking journey

Common Industry Challenges and how Zence solves them

Brand's Challenges

  • Disconnected traveler data across channels
  • Generic messaging, low engagement
  • No timely communications during journey
  • Outdated, rigid loyalty programs
  • Delayed insights, manual performance tracking
  • Low retention, weak post-trip engagement

Zence Solution

  • 360° traveler profile—no silos, full view
  • Smart segmentation by type, behavior, value
  • Auto triggers via email/SMS/WhatsApp
  • Scalable, dynamic loyalty—tiers, points, partners
  • Real-time dashboards for key travel metrics
  • Personalized re-engagement based on past behavior

Use cases we power

Hospitality Chains

Harness guest data from every property, send pre‑stay reminders, upsell in‑stay, and collect feedback post‑stay

Airlines

Automate boarding pass reminders, seat upgrade offers, and loyalty program outreach based on class & frequency

OTAs

Push cart recovery nudges, post‑booking travel tips, and lifecycle reactivation campaigns—smart, seamless, self‑running

Why leading Experience brands choose Zence

Automate key moments: pre-trip reminders, in-trip nudges, feedback asks—all on autopilot

See every customer clearly: one unified profile across web, app, email, and WhatsApp

Engage at the right moment: trigger smart campaigns based on traveler actions

Gain clarity at scale: real-time analytics so you can double down on what works

Fuel retention: design rewards, tiers, and partnerships that keep travelers coming back

Proven Impact

A top-tier entertainment brand used Zence to send hyperlocal movie nudges during weekdays— filling 80% of empty seats and driving 20X ROI in under 10 days

Ready to stop guessing and start growing?

Let’s build journeys that convert—every time
Book A Demo