The Festive Formula: A full-funnel strategy to capture Customer Attention “Consumer enthusiasm is set to soar this festive season, with sales expected to rise by 23%, reaching an impressive $12...
Read MoreA power-packed stack for all your CRM needs
Unify your brand’s CRM ecosystem and create seamless customer journeys with Zence
180+ Success Stories. Exceptional CX Delivered
Unifying Brand's CX is our Superpower - Experience it!
Did you know – frustrated customers tell 9-15 people about their experience?
Fret not, Zence is here to unite disparate tools and revolutionize your Customer Experience. The all-in-one CRM stack offers a Single View of Customer, connected experience across channels. This translates to happy customers who are more likely to become loyal advocates for your brand.
Exploring ways to enhance your capabilities, or thinking about new implementations or considering migration?
Zence Marketing
Amaze your customers. Opt for an omnichannel engagement strategy to deliver a consistent, personalized customer…
Zence Service
Be proactive in a customers moment of need. Delight your customers with effortless brand experience…
Zence 360
Powerful Data Analytics to transform your biz. Drive better business results and boost loyalty with data-driven insights…
Zence Commerce
Leverage Chat & Buy. Accelerate business growth via WhatsApp and Digital Commerce Bot to enhance engagement and sales…
The Wall of Fame
Three cheers from the best in the business. Learn how industry associates are succeeding with Zence
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BESTSELLER
“It’s been a decade-long relationship with Zence. We were first of the few customers that started working with them and it’s been a great journey. We have done new ideation, innovation together to bring our new solutions and solve our customer’s problems. Zence team has been responsive to every challenge. We are now working towards servicing every individual customer as per their differentiated needs, this is an area that Zence helps us solve.”
Ranjan Sharma
CIO & Head of Supply Chain
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The Belgian Waffle Co.
“We have onboarded Zence as our CRM, ORM and ticketing tool. The future is of tech intervention, working on the consumer journey and coming up specific solutions to our ever-dynamic target audience of Gen Z and Millennials is the need of the hour. We are looking for our brand to have deeper engagement with our consumers to be able to cater to them with their specific needs and a CRM tool like Zence is going to be pivotal in that journey. ”
Vrushali Parab
Head of Marketing
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Restaurants Brands Asia (Burger King)
We started our journey with Zence five years ago, I always appreciate the overall support of the team here. The amount of knowledge that the Zence team is carrying is absolutely fantastic and commendable. The team keeps improving themselves by coming up with new ideas and focusing on unified loyalty. This also motivates and helps the team at Burger King in every way.
Manoj Gupta
AVP - IT
Mad Over Donuts
Customers are very demanding and they want the best. We want Zence to understand our customer journey and give our customers what they desire. We want to understand the pulse of our customer and Zence is a strong automation platform that can understand it, giving us everything under one roof.
Vikita Chaudhary
Head - Marketing & Communications
Industry-driven CX Excellence
Enable brands offer a seamless experience to all customers that can be customized as per unique industry needs
Retail
Offer delightful experiences to woo your customers. Know how Zence help brands deliver customer delight
D2C
Boost conversations by initiating the right interaction, on the right channel, at the right time of a purchase journey
Healthcare
Manage patient lifecycle optimally. A blend of utilitarian and delight features for enhanced patient experiences
Travel & Hospitality
Offer tailored, seamless travel experiences that inspire more bookings. Provide personalized support and turn leads into loyal, recurring travellers
Malls & Airports
Unlock deeper customer insights to fuel personalized engagement, boost ancillary revenue, and craft compelling value propositions for participating tenants.
F&B
Ensure Every Experience is Five-Star. Manage reviews, Capture CSAT, provide instant complaint resolution, offer e-Receipts & more...
Unified CX, every step of the way
Harness the power of agile tools purpose-built for retailers and unlock unmatched connected CX
Acquisition
Leads | Loyalty
Go the extra mile to understand your customers’ preferences, offer personalized experiences and convert leads to loyalists
Activation
Campaign | Loyalty
Convert Browsers to Buyers
Drive initial transactions from new website visitors and reawaken dormant customers using targeted precision strategies
Growth
Loyalty | Campaign | Analytics
Drive deeper engagement and unlock greater milestones through rewards & personalized conversations, fostering seamless tier advancement
Engagement
Campaign | Analytics | Loyalty | VoC
Track customer feedback & complaints across all channels. Ensure uniform communication and convert interactions into meaningful dialogues
Retention
Analytics | Campaigns | VoC | Loyalty
Use analytics for churn rate, winback campaigns & service recommendations. Implement surveys and next best actions to turn customers into repeat buyers
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Unify your brand’s CRM ecosystem and create seamless customer journeys with Zence
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Engaging the customer of the future elevating customer loyalty in 2024
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How Customer Transformation has changed the face of Marketing
Providing outstanding customer experiences lies at the heart of every modern business. Did you know that 80% of customers consider the experience that a brand brings to the table as important...
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Unveiling the Future of Retailing 2024 & Beyond
The retail industry is ever-evolving, and customers’ expectations are at the forefront of this transformation. To stay ahead of the competition, retailers must embrace a customer-centric culture, ensuring an omnichannel engagement...
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New Route to Customer Engagement, Convenience, and Better CX
The writing is on the wall: the days when businesses gave paper receipts are drawing to an end. The reason? Retailers have found a more efficient, faster, and seamless way...
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The Marketing Automation Conundrum CDP OR DMP?
Modern enterprises deploy a data-driven approach when it comes to making astute marketing decisions or interacting with customers. The numbers back this trend: “Brands that rely on data to drive...
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