“We’ve pioneered more than solutions; we’ve crafted experiences. Every line of code, every strategic integration, every innovative feature has been a deliberate heartbeat in our mission to transform how businesses...
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- Get in-depth understanding of current Strengths and Opportunities
- Benchmark your current performance against industry standards
- Form strategies to boost CX and customer loyalty
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What to Expect From CX Insider
Get exclusive insights from industry leaders spilling the business growth secrets, articles from experts on offering engaging experiences throughout the customer journey & more
CX Insider Chat Series
Tune in to the CX Insider Chat Series to learn from the best and brightest minds in the industry as Zence unveils CX Insider Chat Series, powered by BW Businessworld, Microsoft and Easyrewardz. The series features – Customers Speak, CMOs Talk, Tech Views and CEOs Vision.
Stay tuned!
Episode 1- Customer Speak
Episode 2- CMOs Talk
Straight from the Industry Experts
“An IPO is a milestone that would not have been possible without your partnership and support. Together we have carved many success stories and victories that have established Burger King as one of the most important ‘Burger’ brands in India. I would like to express our gratitude for all the support that your company has given in helping us reach this milestone. We look forward to our continued partnership with excitement and belief that we would achieve many more such milestones and success together”
Kiran Komatla
Senior Vice President – IT, Burger King India Limited
“Technology is transforming the healthcare sector because of rise of virtual care, rapid digitization, increased patient expectations, customer data platforms and more. The focus is to keep patients at the core, remove silos, improve patient engagement, automate repetitive tasks and thus, deliver connected patient experiences by implementing robust technologies.”
Vineet Aggarwal
CIO- Paras Healthcare Group
Customer-centricity should be ingrained in the organisation’s DNA. All stakeholders need to believe in the concept and execute it in letter and spirit. Empirically, organizations that anchor decision management basis customer-first approach have reaped higher ROI on their marketing investments.”
Anjum Rastogi
CMO, Easyrewardz & Loyalty Evangelist
Recommended Resources
Want to provide an engaging CX and elevate your biz? We compiled a list of best blogs, updates, and latest advancements in the CRM space. Read on!
10 Proven Strategies to Boost Customer Loyalty Using CRM Tools
In today’s competitive market, customer loyalty isn’t just a nice-to-have—it’s a game-changer. Brands that leverage CRM tools can unlock new ways to engage, retain, and turn one-time buyers into lifelong...
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From Sentiment to Sales: How Feedback Management Tools Can Improve Your Brand Reputation
Understanding Your Audience: The Key to Business Growth Success starts with understanding what truly matters to your audience. Today, brands drive business growth and deepen customer satisfaction by actively listening...
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CX Trends 2025: 6 Tech Trends to Unlock Unmatched Connected CX
As we move into 2025, the Customer Experience (CX) landscape continues to shift rapidly, building on the momentum from 2024’s major trends. Last year, we saw a surge in AI...
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