The retail industry is ever-evolving, and customers’ expectations are at the forefront of this transformation. To stay ahead of the competition, retailers must embrace a customer-centric culture, ensuring an omnichannel engagement...
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Be Proactive in a Customer’s Moment of Need
Delight your customers with effortless brand experience
Every Interaction is an Opportunity to Delight – Make it Remarkable
Feedback Management
Capture Customers’ Voice to know them better
and offer experiences they crave
Collect Real-time Feedback
Multi-channel, Ready-to-go templates – Survey, Feedback, Poll and Review
Ask Relevant Questions to Capture Context
Customized, dynamic questions created basis customer segment and affinity
Gain Actionable Customer Insights
Real-time dashboard with actionable takeaways to improve brand experience
Mark Negative Feedback as a Ticket
Create an escalation matrix for dissatisfied users and allow it to be addressed by the concerned team
Ticket Management
Track customer complaints, and improve customer communication through a unified dashboard
Provide Multi-Channel Support
Email, call and social media communications on a single dashboard
Single View of Customer
Deliver omnichannel engagement by reaching out to customers through their preferred channel
Prioritise and Escalate Tickets
Seamless auto-escalation of tickets basis category and urgency
View Real-time Reports
Track the progress of your tickets and their resolution time with an intuitive dashboard
Service Bot
Connect, engage & support customers in real-time and enhance their experience
Automate Customer Support
Scale your customer service by automating regular queries
Instant Resolution
Provide 24/7 support for immediate responses with chatbots
Solve Complex Queries
Escalate complicated queries from bots to live-agents
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Shopping today is more about tailoring a `wow’ experience than just buying merchandise. Digital transformation journeys have become imperative for brands to create such intimate experiences. Rather than nudging consumers towards the...
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Schedule a demo with our experts to explore how Zence can elevate loyalty, drive acquisition, engagement, retention and ultimately boost your bottom line.
What you can expect
- Live walkthrough of Zence key Features
- Industry-specific use-cases
- Custom demos to highlight how our CRM solution addresses your unique needs
- Expert guidance and recommendations tailored to your objectives