Transform Customer Engagement
Omnichannel Interaction across platforms
Zence seamlessly integrates with websites, mobile apps, and WhatsApp, providing consistent communication across channels
Contextual Understanding for Seamless Conversations
Retains context throughout multiple interactions, ensuring personalized and coherent customer experiences
Advanced Personalization for Tailored Interactions
Uses user data to create customized conversations based on preferences and behaviors, fostering deeper engagement
Powerful CRM Integration
Deep CRM integration ensures efficient customer identification, leading to more personalized and effective communication
Comprehensive Order &
Shipment Tracking
Displays detailed order, shipment tracking, and refund information, simplifying the post-purchase experience
Efficient Feedback &
Complaint Management
Collects real-time feedback and manages complaints, helping businesses improve service and customer satisfaction
Seamless Human Agent Handoff
Enables smooth bot-to-human transition for complex queries, ensuring a continuous and seamless customer journey
Natural Conversational AI
Leverage Conversational AI to deliver human-like, intuitive interactions, enhancing customer engagement
Customizable Response Templates
Create customizable templates that maintain your brand voice, ensuring consistent communication across all scenarios
Robust API Integrations
Seamlessly connects with third-party APIs, including OMS and payments, to extend functionality and streamline operations
FAQs
Zence Chatbot delivers seamless, natural conversations across multiple channels, ensuring customers stay engaged with personalized interactions that keep them satisfied and connected with your brand.
By automating responses and workflows, Zence Chatbot reduces the burden on human agents, speeding up response times and resolutions, ultimately improving operational efficiency and reducing response times.
Yes, Zence features a user-friendly interface that makes it simple for customers and agents alike to interact with the bot, minimizing the learning curve and enhancing overall usability.
Absolutely! Zence offers real-time, on-demand support, ensuring customers get timely responses and solutions, leading to higher satisfaction and fostering long-term loyalty.
Yes, Zence is designed with a scalable architecture, allowing it to handle increasing user interactions and demands as your business grows, all while maintaining high performance.
Explore Our Other Products
Best-in-class, integrated solutions, all powered by a Customer Data Platform Â
Campaign Management
Deliver relevant experiences by personalizing every experience across preferred channels
Feedback Management
Gain an in-depth customer understanding with an advanced VoC solution that enables you to capture customers' feedback and act on it
Lead Management
Capture, nurture, track and manage leads without hassle. Drive conversion by moving leads through the sales pipeline efficiently
Reporting & Dashboard
Understand the story behind every customer's action. Unlock data's true value by embedding it in your business strategy
Digital Receipt
Offer your customers environment-friendly e-Receipts that are easily shareable and help businesses continue the dialogues post-purchase
Chat & Buy
Boost sales and digitize your brand’s shopping experience via WhatsApp and Digital Commerce BotÂ
Request a Demo
Schedule a demo with our experts to explore how Zence can elevate loyalty, drive acquisition, engagement, retention and ultimately boost your bottom line.
What you can expect
- Live walkthrough of Zence key Features
- Industry-specific use-cases
- Custom demos to highlight how our CRM solution addresses your unique needs
- Expert guidance and recommendations tailored to your objectives