The writing is on the wall: the days when businesses gave paper receipts are drawing to an end. The reason? Retailers have found a more efficient, faster, and seamless way...
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Be Proactive in a Customer’s Moment of Need
Delight your customers with effortless brand experience
Every Interaction is an Opportunity to Delight – Make it Remarkable
Feedback Management
Capture Customers’ Voice to know them better
and offer experiences they crave
Collect Real-time Feedback
Multi-channel, Ready-to-go templates – Survey, Feedback, Poll and Review
Ask Relevant Questions to Capture Context
Customized, dynamic questions created basis customer segment and affinity
Gain Actionable Customer Insights
Real-time dashboard with actionable takeaways to improve brand experience
Mark Negative Feedback as a Ticket
Create an escalation matrix for dissatisfied users and allow it to be addressed by the concerned team
Ticket Management
Track customer complaints, and improve customer communication through a unified dashboard
Provide Multi-Channel Support
Email, call and social media communications on a single dashboard
Single View of Customer
Deliver omnichannel engagement by reaching out to customers through their preferred channel
Prioritise and Escalate Tickets
Seamless auto-escalation of tickets basis category and urgency
View Real-time Reports
Track the progress of your tickets and their resolution time with an intuitive dashboard
Service Bot
Connect, engage & support customers in real-time and enhance their experience
Automate Customer Support
Scale your customer service by automating regular queries
Instant Resolution
Provide 24/7 support for immediate responses with chatbots
Solve Complex Queries
Escalate complicated queries from bots to live-agents
Related Resources
Conversational Commerce the Future of Retail Marketing
Shopping today is more about tailoring a `wow’ experience than just buying merchandise. Digital transformation journeys have become imperative for brands to create such intimate experiences. Rather than nudging consumers towards the...
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Unveiling the Future of Retailing 2024 & Beyond
The retail industry is ever-evolving, and customers’ expectations are at the forefront of this transformation. To stay ahead of the competition, retailers must embrace a customer-centric culture, ensuring an omnichannel engagement...
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Campaign Management
Deliver relevant experiences by personalizing every experience across preferred channels. Connect with customers through various…
Customer Data and Analytics
Understand the story behind every customer’s action. Unlock data’s true value by embedding it in your business strategy.
Feedback Solution
Gain indepth customer understanding with an advanced VoC solution that enables you to capture customer’s feedback and act on it.
Ticket Management
Streamline customer communication by managing, prioritizing and converting it into a trackable ticket. Save time and boost productivity.
Chat & Buy
Leverage WhatsApp and Digital Commerce Bot to accelerate business growth through seamless chat and buy functionalities. Engage customer… in real-time....
Digital Receipt
Offer your customers environment-friendly e-Receipts that are easily shareable, engaging, and help businesses continue the dialogues post…
Request a Demo
Schedule a demo with our experts to explore how Zence can elevate loyalty, drive acquisition, engagement, retention and ultimately boost your bottom line.
What you can expect
- Live walkthrough of Zence key Features
- Industry-specific use-cases
- Custom demos to highlight how our CRM solution addresses your unique needs
- Expert guidance and recommendations tailored to your objectives