Easyrewardz Vertical SaaS platform Zence delivers tailored CRM solutions for retailers, integrating customer lifecycle management with AI-driven insights. As the Retail industry faces mounting pressure to adapt to rapidly evolving...
Read MoreThe Leading Vertical SaaS Solution in Retail CRM
Zence, the world’s first end-to-end B2C-focused unified CRM stack, offers a suite of products designed to provide brands with a connected customer experience—from acquisition to retention. This comprehensive suite unifies Lead Management, Loyalty Programs, Campaign Management, Ticket Management, Feedback Management, Customer Data Platform + Insights, Chat & Buy.
10+
Yrs. Of Experience
230 MN+
Customers
250+
Brands
7+
Countries
The Mission that Drives Us to Drive What We Drive
At Zence, we believe in connections, not just transactions. With every innovation, we have pushed the boundaries to enable our partner brands unlock unmatched Connected CX. Our Vertical SaaS Retail CRM suite, including robust Marketing, Service, Analytics and Commerce solutions, is designed to empower your business.
A Vision of Connected
Customer Experiences
With more than a decade of learning and excelling, resilience and growth, innovation and transformation, Zence has been at the forefront of redefining customer experiences. We have transformed mere customer interactions into meaningful engagements, raw data into actionable insights, and challenges into opportunities.
The Zence Advantage
Do not wish for connected customer experience, create it. Here’s what sets ‘Zence’ apart!
End-to-End CX Solution
Our suite of Vertical SaaS apps, including CRM Leads, Engagement, and VoC, ensures every touchpoint of your CX is integrated
Intelligent Customer Data Platform
Gain Single view of Customers with a unified Customer Data Platform & target with intelligent segmentation
Digitization at the core
Digitize your customer experience with Zence tech-enabled solutions
at
every touchpoint
Meet the Zence Visionaries
Soumya Chatterjee
Co-Founder & CEO
Angad Singh
Co-Founder & CFO
Sapan Kadakia
Co-Founder & Director
Tejas Kadakia
Co-Founder & Director
Anjum Rastogi
CMO
Ravi Shankar
Director - Customer Success
Awaneesh Pandey
CTO
Brands that value exceptional CX choose us to enhance their customer interactions and elevate their service
Zence in the News
Zence X Google Wallet: Together Revolutionizing the Rewards Landscape
Zence, a leading provider of Unified CRM solution announced a collaboration with Google Wallet, marking a significant leap forward in the rewards landscape. This integration offers a seamless and convenient...
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Easyrewardz Upgrades Indian Phygital Retail Competitiveness with AI-Powered Shopster 5.0
Easyrewardz, India’s leading end-to-end CLM & Loyalty solution provider firm has launched the enhanced capabilities Shopster 5.0 AI powered Contactless Conversational Commerce toolkit. Shopster 5.0 for the first time enables...
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Easyrewardz Launches World’s First E2E B2C Focussed Unified CRM Stack for Brands Across Verticals to Offer Connected CX
Easyrewardz, India’s leading end-to-end CLM & Loyalty solution provider has unveiled their end-to-end CRM stack, named Zence, a combination of products which help brands offer a connected customer experience — from...
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Retail Technology Conclave 2022
Easyrewardz participates as the CRM & Loyalty Partner atRetail Technology Conclave 2022 Easyrewardz is proud to be a CRM & Loyalty Partner at the upcoming Retail Technology Conclave 2022, hosted...
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Bata Joins Hands with South Asia’s leading CLM Platform Easyrewardz for “BataClub” Loyalty Program
Zence powered by Easyrewardz, South Asia’s leading end-to-end CLM & Loyalty solution provider announced that Bata, one of the largest footwear brands globally has leveraged “Zence” CRM solution stack by...
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