Chat and Buy

Zence Commerce | Chat and Buy

CHAT > SELL > RETAIN

A Must-Have Sales Channel
Get a demo

Transform Conversations into Conversions

Boost sales and digitise your brand’s shopping experience with customized end-to-end solutions

1-0-1 Engagement

  • Member enrolments to build, maintain and strengthen relationships for customer retention
  • Connect directly with your customers via WhatsApp to keep them engaged with personalized conversation
  • Share all active offers and discounts with customers to increase conversions

Digitize In-Person Buying Experience

  • Provide real-time in-store experience to customers via Live Video Call
  • Share splash screen videos and ad-like stories with product recommendations and offers

Customer Retention

  • Connect, engage & support customers in real time and enhance your customer’s experience
  • Drive customer level actions and make them feel heard by asking for feedback post purchase
  • Turn Customers to Advocates by delivering personalised services and drive customer loyalty

Product Discovery Enhancement

  • Show remaining quantities of products to create urgency and drive impulsive purchases
  • Allow customers to ‘select to be notified’ when a product is out of stock, enhancing customer satisfaction
  • Enable customers to wishlist the products they are interested in, facilitating future purchases and increasing engagement

Value-Addition for Optimum CX

  • Users can easily check their past orders and reorder favorite items, streamlining the shopping experience
  • Users can view bookings and offers

Related Resources

FAQs

Still have some concerns? We’ve got you covered! Dive in!

Zence Chat & Buy helps retailers by increasing sales via WhatsApp and a digital commerce bot. The solution helps brands engage customers through real-time conversations, facilitating product discovery, transactions, and customer support.

Chat & Buy enhances customer engagement, streamlines the buying process, offers personalized recommendations, and increases sales by providing a seamless shopping experience via WhatsApp and other messaging platforms.

Zence utilizes AI-powered digital commerce bots integrated with WhatsApp, leveraging natural language processing (NLP) and e-commerce integrations to automate and personalize customer interactions

By offering immediate responses, personalized product suggestions, and efficient order processing, Chat & Buy ensures a smooth customer journey, leading to higher satisfaction and repeat purchases.

Zence provides customizable solutions tailored to integrate with existing CRM and e-commerce systems, enabling businesses to deploy and manage Chat & Buy capabilities effectively.

Explore Our Other Products

Campaign Management

Deliver relevant experiences by personalizing every experience across preferred channels. Connect with customers through various…

Customer Data and Analytics

Understand the story behind every customer’s action. Unlock data’s true value by embedding it in your business strategy.

Feedback Solution

Gain indepth customer understanding with an advanced VoC solution that enables you to capture customer’s feedback and act on it.

Ticket Management

Streamline customer communication by managing, prioritizing and converting it into a trackable ticket. Save time and boost productivity.

Chat & Buy

Leverage WhatsApp and Digital Commerce Bot to accelerate business growth through seamless chat and buy functionalities. Engage customer… in real-time, offering personalized experiences, driving conversions and fostering lasting brand loyalty

Digital Receipt

Offer your customers environment-friendly e-Receipts that are easily shareable, engaging, and help businesses continue the dialogues post…

Request a Demo

Schedule a demo with our experts to explore how Zence can elevate loyalty, drive acquisition, engagement, retention and ultimately boost your bottom line.

What you can expect

  • Live walkthrough of Zence key Features
  • Industry-specific use-cases
  • Custom demos to highlight how our CRM solution addresses your unique needs
  • Expert guidance and recommendations tailored to your objectives

Enter Details