In today’s competitive market, customer loyalty isn’t just a nice-to-have—it’s a game-changer. Brands that leverage CRM tools can unlock new ways to engage, retain, and turn one-time buyers into lifelong...
Read MoreTransform Conversations into Conversions
Boost sales and digitise your brand’s shopping experience with customized end-to-end solutions
1-0-1 Engagement
- Member enrolments to build, maintain and strengthen relationships for customer retention
- Connect directly with your customers via WhatsApp to keep them engaged with personalized conversation
- Share all active offers and discounts with customers to increase conversions
Digitize In-Person Buying Experience
- Provide real-time in-store experience to customers via Live Video Call
- Share splash screen videos and ad-like stories with product recommendations and offers
Customer Retention
- Connect, engage & support customers in real time and enhance your customer’s experience
- Drive customer level actions and make them feel heard by asking for feedback post purchase
- Turn Customers to Advocates by delivering personalised services and drive customer loyalty
Product Discovery Enhancement
- Show remaining quantities of products to create urgency and drive impulsive purchases
- Allow customers to ‘select to be notified’ when a product is out of stock, enhancing customer satisfaction
- Enable customers to wishlist the products they are interested in, facilitating future purchases and increasing engagement
Value-Addition for Optimum CX
- Users can easily check their past orders and reorder favorite items, streamlining the shopping experience
- Users can view bookings and offers
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No slowing down… Peak Season Ahead – Unlock customer stickiness and increase sales velocity; Brands’ key this holiday season
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Read MoreFAQs
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Zence Chat & Buy helps retailers by increasing sales via WhatsApp and a digital commerce bot. The solution helps brands engage customers through real-time conversations, facilitating product discovery, transactions, and customer support.
Chat & Buy enhances customer engagement, streamlines the buying process, offers personalized recommendations, and increases sales by providing a seamless shopping experience via WhatsApp and other messaging platforms.
Zence utilizes AI-powered digital commerce bots integrated with WhatsApp, leveraging natural language processing (NLP) and e-commerce integrations to automate and personalize customer interactions
By offering immediate responses, personalized product suggestions, and efficient order processing, Chat & Buy ensures a smooth customer journey, leading to higher satisfaction and repeat purchases.
Zence provides customizable solutions tailored to integrate with existing CRM and e-commerce systems, enabling businesses to deploy and manage Chat & Buy capabilities effectively.
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Feedback Solution
Gain indepth customer understanding with an advanced VoC solution that enables you to capture customer’s feedback and act on it.
Ticket Management
Streamline customer communication by managing, prioritizing and converting it into a trackable ticket. Save time and boost productivity.
Chat & Buy
Leverage WhatsApp and Digital Commerce Bot to accelerate business growth through seamless chat and buy functionalities. Engage customer… in real-time, offering personalized experiences, driving conversions and fostering lasting brand loyalty
Digital Receipt
Offer your customers environment-friendly e-Receipts that are easily shareable, engaging, and help businesses continue the dialogues post…
Request a Demo
Schedule a demo with our experts to explore how Zence can elevate loyalty, drive acquisition, engagement, retention and ultimately boost your bottom line.
What you can expect
- Live walkthrough of Zence key Features
- Industry-specific use-cases
- Custom demos to highlight how our CRM solution addresses your unique needs
- Expert guidance and recommendations tailored to your objectives