The retail industry is ever-evolving, and customers’ expectations are at the forefront of this transformation. To stay ahead of the competition, retailers must embrace a customer-centric culture, ensuring an omnichannel engagement...
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Amaze your customers with Omnichannel Seamless Experience
Target the right customers with the right message at the right time
Opt for an omnichannel engagement strategy to deliver a consistent, personalized customer experience
Unlock the Power of Highly Targeted, Effective Marketing Campaigns
Marketing Automation
Connect and engage with customers across channels
Send personalized communication
Send personalized messages and offers based on customer segments and previous brand interactions
Engage customers across channels
Deliver omnichannel engagement by reaching out to customers through their preferred channel
Automate customer journey
Send trigger-based and strategy-based campaigns at every step of the journey
Campaign Impact Measurement
Build campaigns with a test and learn agenda (A/B testing), and track performance and ROI
Loyalty Marketing
Delight, engage and reward customers with the right reward strategy
Real-time Rewards
Reward customers with conveniently redeemable points or coupons every time they achieve a brand milestone
Personalized offers
Drive repeats and facilitate up selling by rewarding customers with relevant offers
Customer Data Platform
All apps powered through a Single source of intelligence to enable connected customer experience across all channels
Access 360° customer view
Create a 360-degree view with Customer Data Platform. Create marketable segments
Intelligent real-time segmentation
Create customer segments basis demographic and behavioural data to understand customers’ motivation to drive profitable action
Get real-time reports
Access all consumer transactional and engagement data and measure marketing initiatives performance
Reports and Dashboard
Empower your business with a robust CRM reporting and dashboard solution designed to streamline insights and enhance decision-making.
Comprehensive Data Visualization
Visualize key metrics and trends with intuitive charts and graphs, offering a clear view of sales performance, customer interactions, and campaign effectiveness
Customizable Dashboards
Tailor dashboards to your specific needs, allowing users to personalize their view with drag-and-drop widgets, configurable metrics, and real-time data updates
Advanced Reporting Capabilities
Generate detailed reports effortlessly, leveraging customizable templates and automated scheduling to deliver insights promptly to stakeholders
Affiliate Marketing
Drive Growth through Precision Targeting and Impactful Partnerships
Increase ROI
Maximize returns by driving sales within your existing subscriber base
Optimize Marketing Spend
Reduce marketing costs by focusing on converting current subscribers
Category-Specific Promotions
Target specific customer segments with tailored promotional offers
Co-Branded Marketing Activities
Use Zence to collaborate on marketing efforts, enhancing cross-selling opportunities across categories
Customer Acquisition
Expand your customer base by engaging users from new market segments
Expand Reach
Tap into an existing subscriber network to reach a broader audience, leveraging affiliate marketing strategies
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Feedback Solution
Gain indepth customer understanding with an advanced VoC solution that enables you to capture customer’s feedback and act on it.
Ticket Management
Streamline customer communication by managing, prioritizing and converting it into a trackable ticket. Save time and boost productivity.
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Request a Demo
Schedule a demo with our experts to explore how Zence can elevate loyalty, drive acquisition, engagement, retention and ultimately boost your bottom line.
What you can expect
- Live walkthrough of Zence key Features
- Industry-specific use-cases
- Custom demos to highlight how our CRM solution addresses your unique needs
- Expert guidance and recommendations tailored to your objectives