Customer Service Week is here. And if you think service is just about answering emails and calls — think again. In today’s digital-first retail landscape, customers expect instant responses, personalized...
Read MoreTransform Conversations into Conversions
Boost sales and digitise your brand’s shopping experience with customized end-to-end solutions
1-0-1 Engagement
- Member enrolments to build, maintain and strengthen relationships for customer retention
- Connect directly with your customers via WhatsApp to keep them engaged with personalized conversation
- Share all active offers and discounts with customers to increase conversions
Digitize In-Person Buying Experience
- Provide real-time in-store experience to customers via Live Video Call
- Share splash screen videos and ad-like stories with product recommendations and offers
Customer Retention
- Connect, engage & support customers in real time and enhance your customer’s experience
- Drive customer level actions and make them feel heard by asking for feedback post purchase
- Turn Customers to Advocates by delivering personalised services and drive customer loyalty
Product Discovery Enhancement
- Show remaining quantities of products to create urgency and drive impulsive purchases
- Allow customers to ‘select to be notified’ when a product is out of stock, enhancing customer satisfaction
- Enable customers to wishlist the products they are interested in, facilitating future purchases and increasing engagement
Value-Addition for Optimum CX
- Users can easily check their past orders and reorder favorite items, streamlining the shopping experience
- Users can view bookings and offers
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Read MoreFAQs
Still have some concerns? We’ve got you covered! Dive in!
Zence Chat & Buy helps retailers by increasing sales via WhatsApp and a digital commerce bot. The solution helps brands engage customers through real-time conversations, facilitating product discovery, transactions, and customer support.
Chat & Buy enhances customer engagement, streamlines the buying process, offers personalized recommendations, and increases sales by providing a seamless shopping experience via WhatsApp and other messaging platforms.
Zence utilizes AI-powered digital commerce bots integrated with WhatsApp, leveraging natural language processing (NLP) and e-commerce integrations to automate and personalize customer interactions
By offering immediate responses, personalized product suggestions, and efficient order processing, Chat & Buy ensures a smooth customer journey, leading to higher satisfaction and repeat purchases.
Zence provides customizable solutions tailored to integrate with existing CRM and e-commerce systems, enabling businesses to deploy and manage Chat & Buy capabilities effectively.
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