CX Trends 2025: 6 Tech Trends to Unlock Unmatched Connected CX
As we move into 2025, the Customer Experience (CX) landscape continues to shift rapidly, building on the momentum from 2024's major trends. Last year, we saw a surge in AI…
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A Remarkable 2024: The Zence Journey Unfolded
"We've pioneered more than solutions; we've crafted experiences. Every line of code, every strategic integration, every innovative feature has been a deliberate heartbeat in our mission to transform how businesses…
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Discover the Power of Zence AI — A New Era of Customer Engagement
Customer experience stands at the forefront of business priorities, with 75% of global business and technology professionals making it their top focus. Organizations must look beyond traditional approaches to meet…
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No slowing down… Peak Season Ahead – Unlock customer stickiness and increase sales velocity; Brands’ key this holiday season
The festive season has just begun! As we enter the final quarter of the year, retailers face a new wave of opportunities: Wedding shopping, Holiday travel, Christmas, New Year celebrations,…
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Unlocking Festive Cheer: Innovative strategies for Brands to thrive this season through Customer Lifecycle Management
The Festive Formula: A full-funnel strategy to capture Customer Attention “Consumer enthusiasm is set to soar this festive season, with sales expected to rise by 23%, reaching an impressive $12…
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Engaging the customer of the future elevating customer loyalty in 2024
Businesses are continuously working on strategies to impress the customer. The global recession has tightened privacy laws, and innovations in AI have impacted the way today’s customers behave. According to…
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How Customer Transformation has changed the face of Marketing
Providing outstanding customer experiences lies at the heart of every modern business. Did you know that 80% of customers consider the experience that a brand brings to the table as important…
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Unveiling the Future of Retailing 2024 & Beyond
The retail industry is ever-evolving, and customers’ expectations are at the forefront of this transformation. To stay ahead of the competition, retailers must embrace a customer-centric culture, ensuring an omnichannel engagement…
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New Route to Customer Engagement, Convenience, and Better CX
The writing is on the wall: the days when businesses gave paper receipts are drawing to an end. The reason? Retailers have found a more efficient, faster, and seamless way…
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The Marketing Automation Conundrum CDP OR DMP?
Modern enterprises deploy a data-driven approach when it comes to making astute marketing decisions or interacting with customers. The numbers back this trend: “Brands that rely on data to drive…
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