Think about the last time you planned a trip. Did you just book a flight and hotel or were you looking for something more? Most travelers today want journeys that...
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CONVERSE > SELL > RETAIN
A Must-Have Sales Channel
Leverage Zence Commerce. Accelerate your business growth via WhatsApp and Digital Commerce Bot
Build 1:1 Connections with your
Customers
on their Preferred Channel
Abandoned Cart Recovery
Turn lost sales into successful purchases
Send automated reminders to customers who abandoned
their carts
Send automated reminders to customers who abandoned
their carts
Real-time Rewards
Reward customers with conveniently redeemable points or coupons every time they achieve a brand milestone
Incentivize with Deals
Drive conversions with targeted deals and discounts tailored to reclaim
customer interest
Real-time Customer Support
Offer instant assistance to customers, resolving queries promptly to foster
trust and loyalty
Chat & Buy
Boost Engagement with WhatsApp Commerce
Converse via WhatsApp
Engage with customers on WhatsApp or Digital Commerce Bot with personalized conversations that foster long term relationships
Personalized Interactions
Tailor interactions based on customer preferences and behavior pattern to boost engagement and satisfaction
Shopping via WhatsApp
Seamlessly integrate shopping experiences into WhatsApp chats for a convenient and personalized customer journey
Reward Store
Effective rewards management
Reward Selection
Offer rewards that match customer preferences based on their monetary or experiential—to boost engagement
Diverse Catalogue
Provides wide range of rewards, which are regularly updated to attract and
retain customers
Personalization
Tailored rewards to individual preferences for a more exclusive experience
Dynamic Management
Keep the catalogue fresh with regular updates and limited-time offers in line
with trends
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Rethinking Customer Experience with AI — Through the Zence lens
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Festive Campaign Playbook: How Retailers can design Winning Customer Journeys?
The festive season in India is more than just shopping, it’s a tradition, an emotion, and a time when customers expect brands to celebrate with them. From Diwali lights to...
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Top 7 Common CX Mistakes D2C Brands make (and How Zence CRM Fixes Them)
In today’s competitive D2C landscape, customer experience isn’t just a differentiator—it’s the growth engine. Yet, many brands continue to face fragmented tools, outdated workflows, and superficial personalization that fails to...
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Real-Time Feedback in F&B: Turning Guest Complaints into Growth Opportunities with Zence
In the food and beverage (F&B) industry — whether it’s quick-service restaurants (QSRs), casual dining, fine dining, or delivery-first brands — every guest interaction counts. A single unresolved complaint can...
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Outdated CRM Practices That Could Be Costing You Customers
Let’s be real, What worked in CRM five years ago just doesn’t cut it anymore. Your customers have evolved and so should your CRM. Modern customers expect real-time responses, personalized...
Read MoreExplore Our Other Products
Campaign Management
Deliver relevant experiences by personalizing every experience across preferred channels. Connect with customers through various…
Customer Data and Analytics
Understand the story behind every customer’s action. Unlock data’s true value by embedding it in your business strategy.
Feedback Solution
Gain indepth customer understanding with an advanced VoC solution that enables you to capture customer’s feedback and act on it.
Ticket Management
Streamline customer communication by managing, prioritizing and converting it into a trackable ticket. Save time and boost productivity.
Chat & Buy
Leverage WhatsApp and Digital Commerce Bot to accelerate business growth through seamless chat and buy functionalities. Engage customer… in real-time....
Digital Receipt
Offer your customers environment-friendly e-Receipts that are easily shareable, engaging, and help businesses continue the dialogues post…
Request a Demo
Schedule a demo with our experts to explore how Zence can elevate loyalty, drive acquisition, engagement, retention and ultimately boost your bottom line.
What you can expect
- Live walkthrough of Zence key Features
- Industry-specific use-cases
- Custom demos to highlight how our CRM solution addresses your unique needs
- Expert guidance and recommendations tailored to your objectives