In this latest update, Zence has rolled out a series of powerful enhancements designed to simplify workflows, unify customer insights, and supercharge campaign performance. From all-in-one customer dashboards to journey-based...
Read More
CONVERSE > SELL > RETAIN
A Must-Have Sales Channel
Leverage Zence Commerce. Accelerate your business growth via WhatsApp and Digital Commerce Bot
Build 1:1 Connections with your
Customers
on their Preferred Channel
Abandoned Cart Recovery
Turn lost sales into successful purchases
Send automated reminders to customers who abandoned
their carts
Send automated reminders to customers who abandoned
their carts
Real-time Rewards
Reward customers with conveniently redeemable points or coupons every time they achieve a brand milestone
Incentivize with Deals
Drive conversions with targeted deals and discounts tailored to reclaim
customer interest
Real-time Customer Support
Offer instant assistance to customers, resolving queries promptly to foster
trust and loyalty
Chat & Buy
Boost Engagement with WhatsApp Commerce
Converse via WhatsApp
Engage with customers on WhatsApp or Digital Commerce Bot with personalized conversations that foster long term relationships
Personalized Interactions
Tailor interactions based on customer preferences and behavior pattern to boost engagement and satisfaction
Shopping via WhatsApp
Seamlessly integrate shopping experiences into WhatsApp chats for a convenient and personalized customer journey
Reward Store
Effective rewards management
Reward Selection
Offer rewards that match customer preferences based on their monetary or experiential—to boost engagement
Diverse Catalogue
Provides wide range of rewards, which are regularly updated to attract and
retain customers
Personalization
Tailored rewards to individual preferences for a more exclusive experience
Dynamic Management
Keep the catalogue fresh with regular updates and limited-time offers in line
with trends
Related Resources
Abandoned Cart Recovery: Tactics that actually work
Are your customers abandoning carts before completing their purchase? You’re not alone. According to the Baymard Institute, the average cart abandonment rate is nearly 70%, with studies ranging from 56%...
Read More
How Gamified Experiences are shaping Modern Retail Customer Expectations
In the age of the experience economy, retail success depends on more than what you sell—it depends on how you make customers feel. And gamification is proving to be a...
Read More
Emotional Loyalty: Blending Discounts and Recognition to Win Gen Z
Traditional loyalty programs based on points, coupons, and transactional perks worked well for previous generations. Gen Z, however, is rewriting the rules. For them, loyalty isn’t just about discounts—it’s about...
Read More
The Omnichannel Retail Revolution: How CRM connects Storefronts, Apps & WhatsApp Commerce
In today’s retail world, shopping is no longer tied to a single channel. A customer might browse a product in-store, check reviews on a mobile app, and finally make the...
Read More
The Power of Predictive Analytics: Forecasting Festive Shopping Trends with Zence CRM
The festive season has always been an important time for businesses to drive stronger customer engagement—whether in retail, D2C, or hospitality. It’s no longer just about boosting sales; it’s about...
Read MoreExplore Our Other Products
Campaign Management
Deliver relevant experiences by personalizing every experience across preferred channels. Connect with customers through various…
Customer Data and Analytics
Understand the story behind every customer’s action. Unlock data’s true value by embedding it in your business strategy.
Feedback Solution
Gain indepth customer understanding with an advanced VoC solution that enables you to capture customer’s feedback and act on it.
Ticket Management
Streamline customer communication by managing, prioritizing and converting it into a trackable ticket. Save time and boost productivity.
Chat & Buy
Leverage WhatsApp and Digital Commerce Bot to accelerate business growth through seamless chat and buy functionalities. Engage customer… in real-time....
Digital Receipt
Offer your customers environment-friendly e-Receipts that are easily shareable, engaging, and help businesses continue the dialogues post…
Request a Demo
Schedule a demo with our experts to explore how Zence can elevate loyalty, drive acquisition, engagement, retention and ultimately boost your bottom line.
What you can expect
- Live walkthrough of Zence key Features
- Industry-specific use-cases
- Custom demos to highlight how our CRM solution addresses your unique needs
- Expert guidance and recommendations tailored to your objectives