The retail industry is ever-evolving, and customers’ expectations are at the forefront of this transformation. To stay ahead of the competition, retailers must embrace a customer-centric culture, ensuring an omnichannel engagement...
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Empower Your Business with Data-Led Insights
Transform raw customer data into actionable insights, allowing for tailored experiences that drive engagement and conversions
Your Ultimate Data-Led Customer Engagement Platform
Customer Data Platform
Deliver the Right Engagement, to the Right Customer, at the Right Time
Unified Customer Data Management
Centralize and integrate customer data from multiple sources to gain a 360°, data-driven view of your customers
Turn Data into Insights
Transform raw data into actionable insights for better
decision-making and strategy development
Seamless Integration
With over 100+ pre-built connections, the solution helps brands uncover insights and enhance CX across all channels
Personalization
Leverage the power of personalization, offer experiences that matter and drive conversions
Experiences that resonate with the customers
Deliver hyper- personalized experiences by utilizing customer data to tailor content, offers, and interactions basis individual preferences and behaviours
Boost Customer Satisfaction
Enhance CSAT and loyalty through customized marketing efforts and recommendations
Segmentation
Right Audience. Right Message. Right Time with Advanced Customer Segmentation
Maximize Customer Segmentation Accuracy
Categorize customers into distinct groups to enable targeted marketing efforts that resonate with specific audience segments
Improve Campaign Effectiveness
Reach the right customers with the right message at the right time to enhance the impact and success of your marketing campaigns
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New Route to Customer Engagement, Convenience, and Better CX
The writing is on the wall: the days when businesses gave paper receipts are drawing to an end. The reason? Retailers have found a more efficient, faster, and seamless way...
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Conversational Commerce the Future of Retail Marketing
Shopping today is more about tailoring a `wow’ experience than just buying merchandise. Digital transformation journeys have become imperative for brands to create such intimate experiences. Rather than nudging consumers towards the...
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Campaign Management
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Customer Data and Analytics
Understand the story behind every customer’s action. Unlock data’s true value by embedding it in your business strategy.
Feedback Solution
Gain indepth customer understanding with an advanced VoC solution that enables you to capture customer’s feedback and act on it.
Ticket Management
Streamline customer communication by managing, prioritizing and converting it into a trackable ticket. Save time and boost productivity.
Chat & Buy
Leverage WhatsApp and Digital Commerce Bot to accelerate business growth through seamless chat and buy functionalities. Engage customer… in real-time....
Digital Receipt
Offer your customers environment-friendly e-Receipts that are easily shareable, engaging, and help businesses continue the dialogues post…
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What you can expect
- Live walkthrough of Zence key Features
- Industry-specific use-cases
- Custom demos to highlight how our CRM solution addresses your unique needs
- Expert guidance and recommendations tailored to your objectives